Book with confidence

WHERE CAN I TRAVEL AND ARE THERE ANY EXTRA REQUIREMENTS?

All of our countries are fully open for travel and there are no additional requirements. Get in touch if you would like to have a chat on your travel plans!

SAFETY AND SUPPORT

We are a highly experienced team, having been arranging volunteer placements around the world for over 20 years. We are on hand to support you and are continually monitoring the travel situation for all our destinations through Government advisories as well as our local teams on the ground.

While you are away, we provide 24 hour support by phone and WhatsApp and have robust incident management plans in place in the unlikely event anything should go wrong.

FLEXIBLE DATE CHANGES

If you would like to reschedule (regardless of whether it is related to COVID or not!), we are happy to reschedule for up to 18 months. You just need to let us know 2 months or more before your placement date and it can be open ended if you aren’t sure when you want to reschedule to. We are keeping this free of charge for maximum flexibility!

CANCELLATION AND REFUNDS

If the UK FCDO advise against travel to your destination or your destination goes on the UK Government Red List on the date your placement is due to start, you will be given 3 options to choose from. You can:

• Change your dates and reschedule your trip
• Change to another trip in any of our countries
• Receive a full refund

If your personal situation means that you can't travel e.g. you test positive for COVID, you would need to make a claim on your travel insurance so it's very important to make sure you purchase travel insurance which provides COVID cancellation cover.

INSURANCE AND PAYMENT PROTECTION

Once your placement has been confirmed, the first step is to take out comprehensive travel insurance. You can find out more about travel insurance here: www.podvolunteer.org/travel-insurance.html

Pod Volunteer itself has public liability insurance cover of £5 million and also chooses to take out specialist crisis management insurance.

The Association of Bonded Travel Organisers Trust Limited (ABTOT) provides financial protection for your payments made to Pod Volunteer, in the unlikely event of insolvency. ABTOT cover provides for a refund if you have not yet travelled.